BC HYDRO NOTICE | BC Hydro is warning customers about an increase in scams targeting customers

BC Hydro is warning customers about an increase in scams targeting customers. Since March, they’ve received a 350% increase in scams reported. Fraudsters are using sophisticated technology to reach customers over the phone, email and text message by indicating customers are eligible for a refund or threatening disconnection and requesting immediate payment. Here’s what you should know:

• BC Hydro has suspended all disconnections for non-payment during the COVID-19 pandemic.

• They don’t collect credit card or bank account information over the phone, by email or text.

• They don’t accept payment from pre-paid cash or credit cards, or bitcoin ATM.

• They don’t offer refunds or credits through Interac e-transfer.

If you receive a suspicious communication, please call 1 800 BC HYDRO (1 800 224 9376) or check your MyHydro account. Learn more at https://tinyurl.com/yap8re8y

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